Ja

Jacada

Software-Development

Alpharetta, GA
United States
Company Tagline

Jacada is now a part of Uniphore!

Industry Category
Software-Development
Company Description

Jacada, now a part of Uniphore, is a leading force in software development, dedicated to unleashing the full potential of every conversation across the enterprise. With a focus on enhancing human capabilities and delivering exceptional customer experiences, Jacada's integration with Uniphore's Conversational Automation Platform ensures sophisticated, accurate, personalized, and automated customer interactions worldwide, regardless of language or dialect. Jacada, located at 11560 Great Oaks Way, Suite 200, Alpharetta, GA 30022, US, is committed to making every conversation count.

Jacada’s innovative solutions drive significant value by optimizing contact centers, customer experience initiatives, and overall customer service strategies. By focusing on omnichannel communication, robotic process automation, and digital customer service, Jacada enhances agent engagement, workforce management, and self-service capabilities. Jacada continues to be at the forefront of delivering cutting-edge technologies, including visual IVR, customer service AI, and desktop automation, all designed to improve efficiency and customer satisfaction.

Jacada's commitment to excellence and innovation makes it a valuable partner for businesses looking to transform their customer interactions. The company is also located at Droyanov House, 11 Galgalei Haplada St., Herzliya, 46722, IL. We invite the manager of Jacada to create a customized and exclusive company showcase and product listing on our platform, ensuring your continued success and growth.

Jacada, qui fait désormais partie d'Uniphore, est un acteur majeur dans le développement de logiciels, dédié à libérer tout le potentiel de chaque conversation au sein de l'entreprise. En mettant l'accent sur l'amélioration des capacités humaines et la fourniture d'expériences client exceptionnelles, l'intégration de Jacada avec la plateforme d'automatisation conversationnelle d'Uniphore garantit des interactions client sophistiquées, précises, personnalisées et automatisées dans le monde entier, quelle que soit la langue ou le dialecte. Jacada, située au 11560 Great Oaks Way, Suite 200, Alpharetta, GA 30022, États-Unis, s'engage à faire en sorte que chaque conversation compte.

Les solutions innovantes de Jacada génèrent une valeur significative en optimisant les centres de contact, les initiatives d'expérience client et les stratégies globales de service client. En se concentrant sur la communication omnicanale, l'automatisation des processus robotiques et le service client numérique, Jacada améliore l'engagement des agents, la gestion des effectifs et les capacités de libre-service. Jacada continue d'être à l'avant-garde de la fourniture de technologies de pointe, notamment le SVI visuel, l'IA de service client et l'automatisation du bureau, toutes conçues pour améliorer l'efficacité et la satisfaction client.

L'engagement de Jacada envers l'excellence et l'innovation en fait un partenaire précieux pour les entreprises cherchant à transformer leurs interactions avec les clients. L'entreprise est également située à Droyanov House, 11 Galgalei Haplada St., Herzliya, 46722, IL. Nous invitons le responsable de Jacada à créer une vitrine d'entreprise et une liste de produits personnalisées et exclusives sur notre plateforme, assurant ainsi votre succès et votre croissance continus.

Key Personnel / Employees
Itay Magen (Owner at Itay Magen Art) Tammy Berkovich (Product Manager | Project Manager) Lior Peled (Interior Design Professional) David Shuva (R&D program director at Allied Universal)

Compare Companies Side by Side

Compare Jacada with 3 companies in Software-Development

4 Companies
Comparison Field
Ja
Jacada
Main Company
Founded Year
2016 2014
Company Size
51-200 201-500 51-200
City
Alpharetta, GA Düsseldorf, North Rhine-Westphalia San Francisco, California
Country
United States United States
Skills & Keywords Comparing with main company
28 Total Skills
Software Development Conversational Automation Customer Experience Contact Center Optimization Robotic Process Automation Digital Customer Service AI Customer Service contact center customer experience customer service omnichannel call center scripting robotic process automation digital customer service agent desktop visual ivr agent engagement workforce engagement management customer service automation self-service customer service ai desktop automation knowledge automation process automation call avoidance call deflection agent productivity call center
28 Total 28 Unique
Unique Skills:
Agent Assist agent handover AI alexa artificial intelligence automation +22
12 Total 12 Unique
Unique Skills:
AI call centre contact centre CRM CX digital +6
11 Total 11 Unique
Unique Skills:
AI artificial intelligence automation CCaaS customer experience platform Customer Service Platform +5
4
Total Companies
2014
Oldest Founded
1
Countries
73
Unique Skills

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Alternative Company Names

This company is also known as

Jacada 雅卡达 जकाडा جاكادا জাকাডা Якада