Company Tagline
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
Industry Category
Business Keywords
Company Description
Genesys is a leading software development company dedicated to orchestrating billions of remarkable experiences across more than 100 countries through cutting-edge cloud, digital, and AI technology. Genesys empowers over 8,000 organizations worldwide to enhance customer loyalty and achieve superior business outcomes by delivering exceptional experiences for both customers and employees.
Utilizing the Genesys Cloud platform, the #1 AI-powered experience orchestration solution, Genesys shapes the future of customer experience (CX) for businesses of all sizes. Genesys Cloud enables organizations to provide empathetic, personalized experiences at scale, driving growth through differentiated customer interactions, stronger workforce engagement, and enhanced operational efficiency. The primary address of Genesys is 1302 El Camino Real, Menlo Park, CA 94025, US, with additional locations including 7601 Interactive Way, Indianapolis, Indiana 46278, US.
Genesys continues to innovate and expand its reach, offering unparalleled solutions in customer self-service, automated routing, cloud contact centers, and more. With a strong focus on digital customer engagement, conversational AI, and workforce engagement management, Genesys helps businesses create lasting connections and achieve remarkable results. Additional locations include 4307 Emperor Blvd, Suite 300, Durham, North Carolina 27703, US; and Plot No.40, 4th Floor, SP Infocity East Wing Block, 1, MGR Main Rd, Chennai, Tamil Nadu 600096, IN. Genesys is committed to providing the best possible solutions for its clients, ensuring their success in today's competitive market.
Manager, we invite you to create a customized and exclusive company showcase and product listing on our platform to further amplify your reach and connect with more customers.
Genesys est une entreprise leader dans le développement de logiciels, dédiée à l'orchestration de milliards d'expériences remarquables dans plus de 100 pays grâce à des technologies de pointe en matière de cloud, de numérique et d'IA. Genesys permet à plus de 8 000 organisations à travers le monde d'améliorer la fidélité de leurs clients et d'obtenir des résultats commerciaux supérieurs en offrant des expériences exceptionnelles à la fois aux clients et aux employés.
En utilisant la plateforme Genesys Cloud, la solution d'orchestration d'expériences alimentée par l'IA n°1, Genesys façonne l'avenir de l'expérience client (CX) pour les entreprises de toutes tailles. Genesys Cloud permet aux organisations d'offrir des expériences empathiques et personnalisées à grande échelle, stimulant ainsi la croissance grâce à des interactions client différenciées, un engagement plus fort des employés et une efficacité opérationnelle accrue. L'adresse principale de Genesys est 1302 El Camino Real, Menlo Park, CA 94025, États-Unis, avec des emplacements supplémentaires, notamment 7601 Interactive Way, Indianapolis, Indiana 46278, États-Unis.
Genesys continue d'innover et d'étendre sa portée, en offrant des solutions inégalées en matière de libre-service client, de routage automatisé, de centres de contact cloud, et bien plus encore. En mettant l'accent sur l'engagement client numérique, l'IA conversationnelle et la gestion de l'engagement des employés, Genesys aide les entreprises à créer des liens durables et à obtenir des résultats remarquables. Les adresses supplémentaires incluent 4307 Emperor Blvd, Suite 300, Durham, Caroline du Nord 27703, États-Unis ; et Plot No.40, 4th Floor, SP Infocity East Wing Block, 1, MGR Main Rd, Chennai, Tamil Nadu 600096, Inde. Genesys s'engage à fournir les meilleures solutions possibles à ses clients, en assurant leur succès sur le marché concurrentiel actuel.
Nous invitons, cher gestionnaire, à créer une vitrine d'entreprise et une liste de produits personnalisées et exclusives sur notre plateforme afin d'amplifier encore votre portée et de vous connecter avec davantage de clients.
Key Personnel / Employees
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Compare Genesys with 3 companies in Software-Development
| Comparison Field |
GenesysMain Company |
wolkvoxView Profile |
ExotelView Profile |
PhonjiView Profile |
|---|---|---|---|---|
|
Founded Year
|
— | 2013 | 2011 | |
|
Company Size
|
— | 51-200 | 1,001-5,000 | 2-10 |
|
City
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Menlo Park, CA | Medellín, Antioquia | Bangalore, Karnataka | |
|
Country
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United States | Colombia | India | |
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Skills & Keywords
Comparing with main company
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21 Total Skills
Cloud Contact Center
Customer Experience
AI Technology
Digital Engagement
Software Development
Workforce Management
Customer Self-Service
Automated Routing
Call Center Software
Customer Experience Software
IVR Self-Service
Contact Center as a Service
Web Messaging
SMS Messaging
Workforce Engagement Management
Outbound Call Center Services
Workforce Planning
Chatbots
Digital Customer Engagement
Enterprise Call Center
Conversational AI
|
6 Total
6 Unique
Unique Skills:
Artificial Intelligence
Cloud contact center
Cloud solutions
CRM
Customer Relationship Management
Web messaging
|
24 Total
24 Unique
Unique Skills:
Autonomous Contact Center
Business Phone System
CCaaS
ChatBot
Cloud Call Center
Cloud Communication
+18
|
3 Total
3 Unique
Unique Skills:
CCaaS
Omnichannel Communication Platform
Voicebots
|
4
Total Companies2011
Oldest Founded3
Countries53
Unique SkillsSimilar Companies
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Alternative Company Names
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