Customer interaction and workforce optimization solutions that put people first.
Wilmac Technologies is a leading provider of customer interaction and workforce optimization solutions, placing a strong emphasis on people-first technology. Serving communication centers within public safety and highly regulated industries, Wilmac Technologies empowers organizations to streamline data retention compliance, optimize workforce performance, and deliver seamless customer experiences.
With in-house product development, strategic partnerships, and a solution-focused team, Wilmac Technologies provides tailored SaaS models and hands-on expertise through its suite of products and services, enhanced by AI and intelligent automation. Wilmac Technologies is committed to solving complex challenges through innovation, enabling customers to take control of their technology, modernize operations, strengthen compliance, and maximize the value of their technology investments. The primary address for Wilmac Technologies is 100 Chestnut Street, Suite 1004, Rochester, NY 14604, US. Additional offices are located at 5955 Airport Rd, Ste. 140, Toronto, Ontario L4V 1W5, US, and 345 7th Ave, Ste. 404, New York, NY 10001, US.
By choosing Wilmac Technologies, businesses are equipped to enhance operational efficiency, ensure regulatory adherence, and elevate customer satisfaction. Wilmac Technologies continues to drive advancements in the industry, providing reliable and scalable solutions for evolving business needs. We invite the management team at Wilmac Technologies to create a customized and exclusive company showcase and product listing on our platform to further highlight their innovative solutions.
Wilmac Technologies est un fournisseur de premier plan de solutions d'interaction client et d'optimisation des effectifs, mettant fortement l'accent sur une technologie qui donne la priorité aux personnes. Au service des centres de communication dans les secteurs de la sécurité publique et des industries fortement réglementées, Wilmac Technologies permet aux organisations de rationaliser la conformité en matière de conservation des données, d'optimiser les performances des effectifs et d'offrir des expériences client fluides.
Grâce au développement de produits en interne, à des partenariats stratégiques et à une équipe axée sur les solutions, Wilmac Technologies propose des modèles SaaS sur mesure et une expertise pratique grâce à sa suite de produits et services, améliorée par l'IA et l'automatisation intelligente. Wilmac Technologies s'engage à résoudre des défis complexes grâce à l'innovation, permettant aux clients de prendre le contrôle de leur technologie, de moderniser leurs opérations, de renforcer leur conformité et de maximiser la valeur de leurs investissements technologiques. L'adresse principale de Wilmac Technologies est 100 Chestnut Street, Suite 1004, Rochester, NY 14604, États-Unis. Des bureaux supplémentaires sont situés au 5955 Airport Rd, Ste. 140, Toronto, Ontario L4V 1W5, Canada, et 345 7th Ave, Ste. 404, New York, NY 10001, États-Unis.
En choisissant Wilmac Technologies, les entreprises sont équipées pour améliorer l'efficacité opérationnelle, garantir le respect de la réglementation et améliorer la satisfaction de la clientèle. Wilmac Technologies continue de stimuler les progrès dans l'industrie, en fournissant des solutions fiables et évolutives pour les besoins commerciaux en constante évolution. Nous invitons l'équipe de direction de Wilmac Technologies à créer une vitrine d'entreprise et une liste de produits personnalisées et exclusives sur notre plateforme afin de mettre davantage en valeur ses solutions innovantes.
Compare Wilmac Technologies with 3 companies in Software-Development
| Comparison Field |
Wilmac TechnologiesMain Company |
NICEView Profile |
Calabrio, Inc.View Profile |
Symplicity Communica...View Profile |
|---|---|---|---|---|
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Founded Year
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— | 1986 | 2007 | 2007 |
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Company Size
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— | 5,001-10,000 | 501-1,000 | 11-50 |
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City
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Rochester, NY | Hoboken, New Jersey | Minneapolis, MN | Grand Rapids, Michigan |
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Country
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United States | United States | United States | United States |
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Skills & Keywords
Comparing with main company
|
24 Total Skills
Customer Interaction
Workforce Optimization
SaaS Solutions
AI Automation
Data Retention Compliance
Public Safety Technology
Contact Center Solutions
Contact Center
AI-Powered Workforce Management
Enterprise Information Archiving
Call Recording Retention & Retrieval
Public Safety
Voice Data
Workforce Management
CCaaS
Customer Interaction Technology
Customer Experience
Workforce Engagement Management
Communications Compliance
Data Extraction & Conversion
AI & Automation
Communications Recording
Workforce Management for PSAPs
Trading Floor
|
9 Total
9 Unique
Unique Skills:
Big data capture & analysis
Cloud CX
Customer experience management solutions
Customer Journey Solutions
Financial crime solutions
Multi-channel interactions Recording
+3
|
9 Total
1 Common
8 Unique
Match
4%
Common Skills:
Customer Interaction
Unique Skills:
Analytics
Call Center
Call Recording
Employee Engagement
Performance Management
Quality Management
+2
|
33 Total
33 Unique
Unique Skills:
AI
Automation
Bill Review
Bill Reviews
Business Continuity
Business Technology
+27
|
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