Company Tagline
ISI Queue Analytics offers unparalleled call queue performance insights for Cisco, Webex & Microsoft Teams Phone
Industry Category
Business Keywords
Company Description
ISI Analytics is a leading software development company providing cutting-edge solutions for call queue performance insights. Specializing in seamless integration with Cisco, Webex, and Microsoft Teams, ISI Analytics offers a cost-effective solution to oversee call handling, wait time management, and overall customer experience, without the complexities of traditional contact center infrastructure. ISI Analytics is dedicated to enhancing call center operations through advanced reporting capabilities, call recording, and real-time performance metrics.
ISI Analytics's innovative platform enables customers to significantly reduce contact center operational costs while maintaining secure caller journey visibility. Located at 230 W. Monroe, Suite 1850, Chicago, Illinois 60602, US, ISI Analytics delivers a suite of tools designed to enhance each of your call center queues, ensuring optimal performance and customer satisfaction. ISI Analytics leverages its extensive expertise to provide comprehensive CDR reporting and unified communication analytics for leading platforms such as Cisco, Webex Calling, Microsoft Teams, and Avaya.
With a rich history dating back to its founding year, ISI Analytics continues to drive innovation and excellence in the software development industry. ISI Analytics is committed to providing unparalleled insights and solutions for businesses seeking to optimize their communication strategies. We invite the manager of ISI Analytics to create a customized and exclusive company showcase and product listing on our platform to further amplify your market presence and connect with potential clients.
ISI Analytics est une entreprise leader dans le développement de logiciels, fournissant des solutions de pointe pour des informations sur les performances des files d'attente d'appels. Spécialisée dans l'intégration transparente avec Cisco, Webex et Microsoft Teams, ISI Analytics offre une solution rentable pour superviser le traitement des appels, la gestion du temps d'attente et l'expérience client globale, sans les complexités de l'infrastructure traditionnelle des centres de contact. ISI Analytics se consacre à l'amélioration des opérations des centres d'appels grâce à des capacités de reporting avancées, à l'enregistrement des appels et à des mesures de performance en temps réel.
La plateforme innovante d'ISI Analytics permet aux clients de réduire considérablement les coûts opérationnels des centres de contact tout en maintenant une visibilité sécurisée du parcours de l'appelant. Situé au 230 W. Monroe, Suite 1850, Chicago, Illinois 60602, US, ISI Analytics propose une suite d'outils conçus pour améliorer chacune de vos files d'attente de centre d'appels, garantissant des performances optimales et la satisfaction de la clientèle. ISI Analytics tire parti de sa vaste expertise pour fournir des rapports CDR complets et des analyses de communications unifiées pour les principales plateformes telles que Cisco, Webex Calling, Microsoft Teams et Avaya.
Forte d'une riche histoire remontant à sa création, ISI Analytics continue de stimuler l'innovation et l'excellence dans l'industrie du développement de logiciels. ISI Analytics s'engage à fournir des informations et des solutions inégalées aux entreprises qui cherchent à optimiser leurs stratégies de communication. Nous invitons le responsable d'ISI Analytics à créer une vitrine d'entreprise et une liste de produits personnalisées et exclusives sur notre plateforme afin d'amplifier davantage votre présence sur le marché et de vous connecter avec des clients potentiels.
Key Personnel / Employees
Compare Companies Side by Side
Compare ISI Analytics with 1 companies in Software-Development
| Comparison Field |
ISI AnalyticsMain Company |
Calabrio, Inc.View Profile |
|---|---|---|
|
Founded Year
|
— | 2007 |
|
Company Size
|
— | 501-1,000 |
|
City
|
Chicago, Illinois | Minneapolis, MN |
|
Country
|
United States | United States |
|
Skills & Keywords
Comparing with main company
|
20 Total Skills
Call Queue Analytics
Software Development
Unified Communications
Call Recording
Real-time Metrics
Cisco
Microsoft Teams
Telecom Expense Management
UCCX Reporting
Speech Analytics
Call & Video Recording
Call Accounting & Reporting
Queue Analytics
Workforce Optimization
Wall Boards
Microsoft Teams Phone Reporting
Call Queues
Call recording for Legal Compliance
Webex Calling Reports
Cisco Hunt Group Analytics
|
12 Total
1 Common
11 Unique
Match
5%
Common Skills:
Call Recording
Unique Skills:
Analytics
Call Center
Contact Center
Customer Experience
Customer Interaction
Employee Engagement
+5
|
2
Total Companies2007
Oldest Founded1
Countries31
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Alternative Company Names
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