Support Services Group

Support Services Group (SSG) is dedicated to helping businesses achieve accelerated growth and cultivate lasting customer relationships through exceptional, outsourced engagement center services. With over 25 years of proven expertise, Support Services Group delivers leading omnichannel solutions that drive success for businesses worldwide. The company specializes in back-office support, customer experience, tech support, business intelligence, revenue generation, collections, and performance management, always focusing on first-call resolution and unparalleled customer satisfaction.

Located at 300 South 13th Street, Waco, TX 76701, US, Support Services Group operates as a seamless extension of its partner brands, prioritizing customer lifetime value and ensuring rapid proficiency to meet critical operational KPIs within 90 days. With a strong commitment to quality and empathy, Support Services Group boasts a highly skilled and engaged workforce of 10,000 diverse agents. The company's tailored solutions and collaborative approach enable clients to elevate customer experience, gain a competitive edge, and achieve better CSAT scores, increased loyalty, and higher profitability through repeat business and positive referrals.

Support Services Group blends human interactions with AI-driven technologies, ensuring brands take advantage of cutting-edge advancements without losing a personal touch with their customers. With a redundant IT infrastructure, Support Services Group provides peace of mind to brands across the globe. Other locations include 116 King St Suite 9A North Sydney, Nova Scotia B2A 3R7, CA; 101 W. Louis Henna, Suite 2000 Austin, Texas 78728, US; and Av. 27 de febrero, Santiago de los caballeros, Dominican Republic 510000, DO. We invite the manager of Support Services Group to create a customized and exclusive company showcase and product listing on our platform, enhancing your market presence and customer engagement.