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Business Keywords
Company Description
dbm contact center, established in 1996 and headquartered in Curitiba, Paraná, is a leading provider of omnichannel and multi-channel customer service and relationship solutions. With a focus on quality and productivity, dbm contact center serves businesses of all sizes and across various sectors. They function as the SAC, Relationship Center, Sales, After-Sales, and Ombudsman for some of the largest and most renowned national and multinational organizations.
dbm contact center manages customer service and contacts via telephone, email, chat, WhatsApp, social networks, and other media. The company offers versatile and flexible projects, recognized annually with prominent market awards. Their team of operational managers, human resources, administrative, and intelligence professionals are highly prepared for the customer service market. dbm contact center provides services from their headquarters and also in an In Company format, where companies benefit from their expertise within their own structure. They also provide physical and technological infrastructure rental for companies that wish to maintain their own service team, enjoying a modern, pleasant, ergonomic, and technological environment. dbm contact center is located at Rua Pres. Arthur Bernardes , 1916, Curitiba, Paraná 80320-300, BR.
dbm contact center is committed to providing innovative and effective solutions for its clients. The company's dedication to excellence and its comprehensive service offerings make it a trusted partner for businesses looking to enhance their customer relationships and optimize their operations. The management team is diligently working to complete all company information to further showcase dbm contact center's capabilities. We invite the manager of dbm contact center to create a customized and exclusive company showcase and product listing on our platform.
A dbm contact center, fundada em 1996 e com sede em Curitiba, Paraná, é um fornecedor líder de soluções de atendimento ao cliente e relacionamento omnichannel e multicanal. Com foco na qualidade e produtividade, a dbm contact center atende empresas de todos os portes e em diversos setores. Eles funcionam como SAC, Central de Relacionamento, Vendas, Pós-Vendas e Ouvidoria de algumas das maiores e mais renomadas organizações nacionais e multinacionais.
A dbm contact center gerencia o atendimento ao cliente e os contatos por telefone, e-mail, chat, WhatsApp, redes sociais e outras mídias. A empresa oferece projetos versáteis e flexíveis, reconhecidos anualmente com importantes prêmios de mercado. Sua equipe de gerentes operacionais, recursos humanos, administrativos e de inteligência é altamente preparada para o mercado de atendimento ao cliente. A dbm contact center presta serviços a partir de sua sede e também em formato In Company, onde as empresas se beneficiam de sua expertise dentro de sua própria estrutura. Eles também fornecem aluguel de infraestrutura física e tecnológica para empresas que desejam manter sua própria equipe de atendimento, desfrutando de um ambiente moderno, agradável, ergonômico e tecnológico. A dbm contact center está localizada na Rua Pres. Arthur Bernardes, 1916, Curitiba, Paraná 80320-300, BR.
A dbm contact center está comprometida em fornecer soluções inovadoras e eficazes para seus clientes. A dedicação da empresa à excelência e suas ofertas de serviços abrangentes a tornam um parceiro confiável para empresas que buscam aprimorar seus relacionamentos com clientes e otimizar suas operações. A equipe de gestão está a trabalhar diligentemente para completar todas as informações da empresa, a fim de mostrar ainda mais as capacidades da dbm contact center. Convidamos o gestor da dbm contact center a criar uma montra de empresa e uma listagem de produtos personalizadas e exclusivas na nossa plataforma.
Key Personnel / Employees
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Compare dbm contact center with 3 companies in Consumer-Services
| Comparison Field |
dbm contact centerMain Company |
DatamétricaView Profile |
VoxData TechnologyView Profile |
ARGOView Profile |
|---|---|---|---|---|
|
Founded Year
|
— | 1996 | 2013 | 2003 |
|
Company Size
|
— | 5,001-10,000 | 51-200 | 1,001-5,000 |
|
City
|
Curitiba, Paraná | Recife, PE | Belém, Pará | West Point, Georgia |
|
Country
|
Brazil | Brazil | ||
|
Skills & Keywords
Comparing with main company
|
20 Total Skills
Contact Center Solutions
Omnichannel Customer Service
Customer Relationship Management
BPO Services
Call Center Operations
Customer Support
Multi-channel Communication
Contact Center
Health Care
Omnichannel
Social Media
Locação de Infraestrutura
CRM
E-commerce
Outsourscing
Backoffice
Call Center
Gestão da Tecnologia
BPO
Atendimento ao Cliente
|
19 Total
19 Unique
Unique Skills:
Avatar
Chat
Cloud
Customer Experience
Digital
Home Office
+13
|
23 Total
23 Unique
Unique Skills:
Automation
BPM
CCaaS
Chatbot
Contact Center as a Service
Conversational AI
+17
|
19 Total
1 Common
18 Unique
Match
5%
Common Skills:
Customer Support
Unique Skills:
AI
Back Office
Clinical & Non-Clinical
Customer Analytics
Customer Care
Customer Experience
+12
|
4
Total Companies1996
Oldest Founded1
Countries76
Unique SkillsSimilar Companies
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