BrightCloud Group
Telecommunications
Website
Company Tagline
Cisco Contact Center & Customer Experience Specialists. A Gamma Company
Industry Category
Business Keywords
Company Description
BrightCloud Group is a leading telecommunications company specializing in Cisco Contact Center and Customer Experience solutions. As an Authorized Technology Partner (ATP), BrightCloud Group focuses on providing innovative solutions to address the evolving challenges of omnichannel customer engagement. With a deep understanding of contact centers, BrightCloud Group collaborates with an extensive network of channel and solution partners to deliver world-class results.
BrightCloud Group has a proven track record of delivering exceptional value to a diverse range of clients, from Fortune 500 companies to emerging businesses. Their expertise encompasses contact center monitoring and testing, workforce management, CTI integration, voice recording, and knowledge base management. BrightCloud Group is committed to helping businesses optimize their customer experience and achieve their strategic goals.
Located at Regent House, Hawthorn Road, Chapel Allerton, Leeds, West Yorkshire LS7 4PH, GB, BrightCloud Group continues to expand its reach and enhance its service offerings. The company is dedicated to providing professional services for Cisco contact center partners. We invite the manager of BrightCloud Group to create a customized and exclusive company showcase and product listing on our platform to further highlight your capabilities and reach a broader audience.
BrightCloud Group est une entreprise leader dans le domaine des télécommunications, spécialisée dans les solutions Cisco Contact Center et Customer Experience. En tant que partenaire technologique agréé (ATP), BrightCloud Group se concentre sur la fourniture de solutions innovantes pour relever les défis en constante évolution de l'engagement client omnicanal. Grâce à une connaissance approfondie des centres de contact, BrightCloud Group collabore avec un vaste réseau de partenaires de distribution et de solutions pour obtenir des résultats de classe mondiale.
BrightCloud Group a fait ses preuves en apportant une valeur exceptionnelle à un large éventail de clients, des entreprises du Fortune 500 aux entreprises émergentes. Son expertise englobe la surveillance et les tests des centres de contact, la gestion des effectifs, l'intégration CTI, l'enregistrement vocal et la gestion des bases de connaissances. BrightCloud Group s'engage à aider les entreprises à optimiser leur expérience client et à atteindre leurs objectifs stratégiques.
Situé à Regent House, Hawthorn Road, Chapel Allerton, Leeds, West Yorkshire LS7 4PH, GB, BrightCloud Group continue d'étendre sa portée et d'améliorer son offre de services. L'entreprise se consacre à la fourniture de services professionnels aux partenaires des centres de contact Cisco. Nous invitons le responsable de BrightCloud Group à créer une vitrine d'entreprise et une liste de produits personnalisées et exclusives sur notre plateforme afin de mettre davantage en valeur vos capacités et d'atteindre un public plus large.
Key Personnel / Employees
Compare Companies Side by Side
Compare BrightCloud Group with 1 companies in Telecommunications
| Comparison Field |
BrightCloud GroupMain Company |
VoiceFoundryView Profile |
|---|---|---|
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Founded Year
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— | |
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Company Size
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— | 51-200 |
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City
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Leeds, West Yorkshire | Tulsa, OK |
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Country
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United Kingdom | United States |
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Skills & Keywords
Comparing with main company
|
17 Total Skills
Contact Center Solutions
Customer Experience
Telecommunications
Cisco Partner
Workforce Management
CTI Integration
Voice Recording
Contact Centre Monitoring & Testing
UCCX
Load testing
Wallboard
IVR Proactive monitoring
Knowledgebase Management
Professional Services for Cisco Contact Centre
UCCE
CVP
Knowledgebase Management Software
|
8 Total
8 Unique
Unique Skills:
AI & Analytics
Cloud Migration
Contact Center
Custom Applications
Interactive Voice Response
Solutions Consulting
+2
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2
Total Companies—
Oldest Founded2
Countries25
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Alternative Company Names
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