ACD Direct - Contact Center Solutions

ACD Direct - Contact Center Solutions is a leading telecommunications provider offering turn-key contact center solutions that seamlessly connect people and data, ensuring every customer interaction is meaningful and productive. ACD Direct is dedicated to providing outstanding service and successful outcomes through cutting-edge SaaS technology and a highly skilled workforce. The company's innovative approach leverages industry-leading CCaS technology with a flexible, work-from-home agent model, perfected since 2003. ACD Direct is located at 520 N Market Place Dr, 300, Centerville, Utah 84014, US.

With a focus on premium 24/7/365 support via text, phone, email, chat, and digital channels, ACD Direct delivers custom, on-demand reports that track KPIs, utilizing proprietary tools to tackle unique challenges. The company prides itself on live quality control and state-of-the-art AI to monitor and analyze interactions, ensuring top-tier service. ACD Direct’s in-house software development team is readily available to assist with any custom requirements, providing unparalleled flexibility and responsiveness.

ACD Direct is committed to providing the highest quality customer experience with an experienced, educated, and engaged team of agents. ACD Direct’s robust scheduling system features short shifts, enabling fast ramping-up or down, optimizing cost-effectiveness. Offering proprietary routing and scheduling tools, ACD Direct ensures that agents are certified for all inbound calls and interactions, maintaining exceptional standards. We invite the manager of ACD Direct to create a customized and exclusive company showcase and product listing on our platform.