parcelLab
Technology-and-Information-and-Internet
Website
Company Tagline
We bring customers and brands closer together 📦
Industry Category
Business Keywords
Company Description
parcelLab is a leading technology and internet company dedicated to bringing customers and brands closer together. With a focus on innovation and customer satisfaction, parcelLab offers cutting-edge solutions designed to enhance the post-purchase experience. Trusted by over 800 brands, including IKEA, Chico’s, H&M, and Yeti, parcelLab actively manages post-purchase interactions across 175 countries, tracking shipping data from more than 350 carriers globally.
parcelLab's award-winning platform empowers brands to transform standard operational touchpoints into highly personalized and unique experiences. By focusing on customer lifetime value and retention, parcelLab helps businesses optimize their operations, increase revenue, and build lasting relationships with their customers. The company's primary address is located at 75 State St, Boston, Massachusetts 02109, US, with additional locations at Kapellenweg 6, München, Bayern 81371, DE, and 184 Shepherd's Bush Road, Hammersmith, England W6 7NL, GB.
parcelLab continues to drive advancements in customer experience and operational efficiency. Through its commitment to excellence and customer-centric approach, parcelLab is setting new standards in the industry. We invite the management team of parcelLab to create a customized and exclusive company showcase and product listing on our platform to further amplify their market presence and connect with new opportunities.
parcelLab est une entreprise leader dans le domaine de la technologie et de l'internet, qui s'engage à rapprocher les clients et les marques. En mettant l'accent sur l'innovation et la satisfaction du client, parcelLab propose des solutions de pointe conçues pour améliorer l'expérience après l'achat. Reconnue par plus de 800 marques, dont IKEA, Chico's, H&M et Yeti, parcelLab gère activement les interactions après l'achat dans 175 pays, en suivant les données d'expédition de plus de 350 transporteurs à travers le monde.
La plateforme primée de parcelLab permet aux marques de transformer les points de contact opérationnels standard en expériences hautement personnalisées et uniques. En se concentrant sur la valeur à vie du client et la fidélisation, parcelLab aide les entreprises à optimiser leurs opérations, à augmenter leurs revenus et à établir des relations durables avec leurs clients. L'adresse principale de l'entreprise est située au 75 State St, Boston, Massachusetts 02109, États-Unis, avec des bureaux supplémentaires au Kapellenweg 6, München, Bayern 81371, DE, et au 184 Shepherd's Bush Road, Hammersmith, England W6 7NL, GB.
parcelLab continue de faire progresser l'expérience client et l'efficacité opérationnelle. Grâce à son engagement envers l'excellence et à son approche centrée sur le client, parcelLab établit de nouvelles normes dans l'industrie. Nous invitons l'équipe de direction de parcelLab à créer une vitrine d'entreprise et une liste de produits personnalisées et exclusives sur notre plateforme afin d'amplifier davantage leur présence sur le marché et de saisir de nouvelles opportunités.
Key Personnel / Employees
Compare Companies Side by Side
Compare parcelLab with 3 companies in Technology-and-Information-and-Internet
| Comparison Field |
pa
parcelLabMain Company |
FlipView Profile |
Atomic Loyalty by Ro...View Profile |
XGEN AIView Profile |
|---|---|---|---|---|
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Founded Year
|
— | 2018 | 2015 | 2020 |
|
Company Size
|
— | 11-50 | 11-50 | 51-200 |
|
City
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Boston, Massachusetts | New York, New York | New York, NY | |
|
Country
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United States | United States | United States | |
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Skills & Keywords
Comparing with main company
|
26 Total Skills
Post-Purchase Experience
Customer Retention
E-commerce Solutions
Customer Experience Management
Supply Chain Optimization
Logistics Technology
Retail Technology
Customer Lifetime Value
Performance Reporting
Post purchase experience
Post-Purchase Communication
SaaS
Retail
Customer Experience
eCommerce
Customer Centricity
Post-sales experience
Operations Experience Management
post-sales communication
OX
CX
returns tracking
order tracking
customer journey
OXM
customer aquisition
|
14 Total
14 Unique
Unique Skills:
Automation
Contact Center
Conversational AI
Customer Service
Generative AI
IVR
+8
|
9 Total
9 Unique
Unique Skills:
Customer Engagement
Digital Marketing
Digital Wallet Cards
HoReCa
Insurance
Loyalty
+3
|
22 Total
22 Unique
Unique Skills:
AI
Analytics
Artificial Intelligence
Average Order Value
CCPA
Conversion Rate Optimization
+16
|
4
Total Companies2015
Oldest Founded1
Countries70
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Alternative Company Names
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