Reekon

Reekon is a cutting-edge software development company dedicated to transforming customer service through advanced AI-driven solutions. Reekon specializes in automating customer inquiry analysis and resolution across all communication channels, streamlining daily customer service tasks through seamless integration with back-office systems. With Reekon's innovative approach, businesses can enhance efficiency, reduce response times, and improve overall customer satisfaction.

Located primarily in London, EC1A, GB, and with an additional office at Švitrigailos st. 11B, Vilnius, Vilniaus LT-01130, LT, Reekon offers a suite of key product features designed for industry-specific applications, including automatic ticket analysis and resolution, task automation, and intelligent categorization. By leveraging historical data, knowledge bases, and product databases, Reekon ensures that customer needs are met promptly and effectively. The company's solutions extend to email, live chat, social networks, and even phone calls, providing a comprehensive approach to customer engagement.

Reekon’s comprehensive suite of features includes email automation, live chat and social network automation, phone call automation, and dynamic ticket, knowledge base, service, and product database analysis. Reekon also provides automatic ticket assignment and categorization, IT service management and helpdesk platform integrations, and e-commerce platform integration. With a focus on performance analysis and analytics, application support, custom process maps and customer journeys, self-hosting options, priority SLA, multilingual support, and back-office system integrations, Reekon empowers businesses to deliver exceptional customer experiences. We invite the manager of Reekon to create a customized and exclusive company showcase and product listing on our platform to further highlight these innovations.