FocalScope

FocalScope is a leading software development company specializing in comprehensive customer service solutions. FocalScope offers an all-in-one help desk and contact center software designed to manage customer communication and engagement effectively across multiple channels.

The FocalScope platform integrates email tickets, voice, live chat, chatbots, Facebook, WhatsApp, surveys, and self-service portals, providing a seamless experience for both agents and customers. With robust reporting, dashboards, integrations, and APIs, FocalScope empowers teams to deliver exceptional customer service at scale, ensuring agent and customer satisfaction.

FocalScope supports flexible work environments, enabling customer service agents to work from the office, home, or any preferred location while remaining connected on every channel. With offices in Singapore, Copenhagen, London, and New York, FocalScope serves over 3000 clients in more than 30 countries. Our primary address is Singapore, SG, and we also have locations in Copenhagen, DK, London, GB, and New York, US. We provide 24/7 support by real people, and FocalScope is available as a cloud, hybrid, and on-premise solution based on Microsoft SQL database.

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