Company Tagline
AI Knowledge Platform for Customer Service
Industry Category
Business Keywords
Company Description
eGain Corporation is a leading provider of innovative software solutions, specializing in AI-powered knowledge platforms designed to transform customer service and engagement. With a strong focus on enhancing customer experience and streamlining support operations, eGain delivers cutting-edge technologies that empower businesses to achieve exceptional results.
eGain's comprehensive suite of solutions includes knowledge management, AI-driven insights, digital engagement tools, and advanced analytics capabilities. These solutions are meticulously crafted to unify and orchestrate content management, making it easier for knowledge managers and authors to deliver trusted answers from a single source of truth. Businesses can rely on eGain to optimize their customer service processes, improve NPS scores, and significantly reduce operational costs.
eGain Corporation is located at 1252 Borregas Avenue, Sunnyvale, CA 94089, US, with additional offices at St Catherine’s House, Oxford Street, Newbury, Berkshire RG14 1JQ, GB; 14502 N Dale Mabry Hwy, Tampa, Florida 33618, US; and Office number 702, 7th Floor B-1, The Cerebrum IT Park, Vadgaon Sheri, Kalyani Nagar, Pune, Maharashtra 411014, IN. We invite the management team to take the next step and create a customized and exclusive company showcase and product listing on our platform.
eGain Corporation est un fournisseur de premier plan de solutions logicielles innovantes, spécialisé dans les plateformes de connaissances alimentées par l'IA, conçues pour transformer le service client et l'engagement. En mettant l'accent sur l'amélioration de l'expérience client et la rationalisation des opérations de support, eGain fournit des technologies de pointe qui permettent aux entreprises d'obtenir des résultats exceptionnels.
La suite complète de solutions d'eGain comprend la gestion des connaissances, des informations basées sur l'IA, des outils d'engagement numérique et des capacités d'analyse avancées. Ces solutions sont méticuleusement conçues pour unifier et orchestrer la gestion de contenu, permettant aux gestionnaires de connaissances et aux auteurs de fournir plus facilement des réponses fiables à partir d'une source unique de vérité. Les entreprises peuvent compter sur eGain pour optimiser leurs processus de service client, améliorer les scores NPS et réduire considérablement les coûts opérationnels.
eGain Corporation est située au 1252 Borregas Avenue, Sunnyvale, CA 94089, États-Unis, avec des bureaux supplémentaires à St Catherine's House, Oxford Street, Newbury, Berkshire RG14 1JQ, GB ; 14502 N Dale Mabry Hwy, Tampa, Floride 33618, États-Unis ; et bureau numéro 702, 7e étage B-1, The Cerebrum IT Park, Vadgaon Sheri, Kalyani Nagar, Pune, Maharashtra 411014, Inde. Nous invitons l'équipe de direction à passer à l'étape suivante et à créer une vitrine d'entreprise et une liste de produits personnalisées et exclusives sur notre plateforme.
Key Personnel / Employees
Compare Companies Side by Side
Compare eGain Corporation with 3 companies in Software-Development
| Comparison Field |
eGain CorporationMain Company |
Commerce.AIView Profile |
Satisfi LabsView Profile |
EdgeTierView Profile |
|---|---|---|---|---|
|
Founded Year
|
— | 2016 | 2016 | 2015 |
|
Company Size
|
— | 11-50 | 51-200 | 51-200 |
|
City
|
Sunnyvale, CA | Sunnyvale, California | Tampa, Florida | Dublin 2, Dublin 2 |
|
Country
|
United States | United States | United States | |
|
Skills & Keywords
Comparing with main company
|
18 Total Skills
AI Knowledge Platform
Customer Service Solutions
Digital Engagement
Knowledge Management
Customer Experience
AI-Driven Insights
Customer Support
customer engagement
web self-service software
web self-service
contact center software
artificial intelligence
customer support software
analytics
knowledge management software
customer service software
digital engagement
customer experience
|
3 Total
3 Unique
Unique Skills:
deep learning
product intelligence
product marketing
|
9 Total
9 Unique
Unique Skills:
bot technology
conversational ai
conversational commerce
customer insights
intelligent messaging
knowledge management
+3
|
12 Total
12 Unique
Unique Skills:
Agent Assistance
agent qa
ai-powered agent qa
call centre analytics
customer feedback analysis
customer sentiment analytics
+6
|
4
Total Companies2015
Oldest Founded1
Countries41
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Alternative Company Names
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