ExperienceLab, part of +impact
Research-Services
Company Tagline
ExperienceLab has now fully transitioned into +impact, Serco’s advisory business. United under one strengthened advisory
Industry Category
Business Keywords
Company Description
ExperienceLab, now an integral part of +impact, Serco's advisory business, is a leading global force in human-centered design and innovation. Located at 56-58 Southwark Street, Crowne House, 4th Floor, London, England SE1 1UN, GB, ExperienceLab leverages robust research and insight-based creativity to enhance products and services for global brands and public sector organizations. The company's commitment to understanding human needs and everyday lives drives tangible, effective change across multiple sectors, from customer service to digital optimization and employee engagement.
ExperienceLab's expertise spans a wide array of specialties, including mobile and tablet experience design, UX, training, lab-based user-centered design, and human-centered design. This comprehensive approach ensures that ExperienceLab delivers exceptional user research, customer experience design, and service design. By focusing on user insights, usability, and accessibility, ExperienceLab empowers organizations to create impactful solutions that resonate with their target audiences.
With a rich history dating back to 1975, ExperienceLab continues to set the standard for excellence in research services and customer experience. ExperienceLab remains dedicated to bringing human insight to life, driving innovation, and enabling transformation for its clients worldwide. We invite the manager of ExperienceLab to create a customized and exclusive company showcase and product listing on our platform to further highlight the company's capabilities and reach.
ExperienceLab, qui fait désormais partie intégrante de +impact, l'activité de conseil de Serco, est un leader mondial de la conception et de l'innovation centrées sur l'humain. Situé à 56-58 Southwark Street, Crowne House, 4th Floor, Londres, Angleterre SE1 1UN, GB, ExperienceLab exploite des recherches robustes et une créativité basée sur des idées pour améliorer les produits et services des marques mondiales et des organisations du secteur public. L'engagement de l'entreprise à comprendre les besoins humains et la vie quotidienne favorise un changement tangible et efficace dans de nombreux secteurs, du service client à l'optimisation numérique et à l'engagement des employés.
L'expertise d'ExperienceLab couvre un large éventail de spécialités, notamment la conception d'expériences mobiles et sur tablettes, l'UX, la formation, la conception centrée sur l'utilisateur en laboratoire et la conception centrée sur l'humain. Cette approche globale garantit qu'ExperienceLab fournit des recherches utilisateurs, une conception d'expérience client et une conception de services exceptionnelles. En se concentrant sur les informations sur les utilisateurs, la convivialité et l'accessibilité, ExperienceLab permet aux organisations de créer des solutions percutantes qui trouvent un écho auprès de leurs publics cibles.
Avec une riche histoire remontant à 1975, ExperienceLab continue d'établir la norme d'excellence en matière de services de recherche et d'expérience client. ExperienceLab reste dédié à donner vie aux connaissances humaines, à stimuler l'innovation et à permettre la transformation de ses clients dans le monde entier. Nous invitons le responsable d'ExperienceLab à créer une vitrine d'entreprise et une liste de produits personnalisées et exclusives sur notre plateforme afin de mettre davantage en évidence les capacités et la portée de l'entreprise.
Key Personnel / Employees
Compare Companies Side by Side
Compare ExperienceLab, part of +impact with 3 companies in Research-Services
| Comparison Field |
ExperienceLab, part of +i...Main Company |
ClockworkView Profile |
MAKE Studios Hong Ko...View Profile |
Delta CXView Profile |
|---|---|---|---|---|
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Founded Year
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— | 2002 | 2015 | 1995 |
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Company Size
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— | 51-200 | 11-50 | 1 employee |
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City
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London, England | Minneapolis, MN | Wan Chai, Hong Kong Island | San Francisco, CA |
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Country
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United Kingdom | United States | Hong Kong | United States |
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Skills & Keywords
Comparing with main company
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24 Total Skills
Human-Centered Design
User Experience (UX)
Customer Experience (CX)
Service Design
User Research
Digital Optimization
Employee Engagement
Mobile / Tablet experience design
UX
Training
Lab based User Centred Design
Lab Hire
Human Centred Design
User research
Customer experience design
Change Management
Problem solving
Customer Experience
CX
User Insights
Usability & accessibility services
User Experience
Games Testing
Eyetracking
|
33 Total
33 Unique
Unique Skills:
AI Consulting
AI Strategy
Change Enablement
Cloud Migration
Content Strategy
Custom Software Development
+27
|
25 Total
25 Unique
Unique Skills:
Behavioural Design HCD
Business Design
Business Model Innovation
Capability Uplift
Consulting
Customer Insights
+19
|
4 Total
4 Unique
Unique Skills:
Business Processes
Business Transformation
Consulting
Research
|
4
Total Companies1995
Oldest Founded3
Countries84
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Alternative Company Names
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