MenaCalls Contact Center

MenaCalls Contact Center is a leading provider of cutting-edge Business Process Outsourcing (BPO) contact center services, serving clients across the region. MenaCalls specializes in communication management solutions (CMS), offering reliable and scalable call center systems that cater to customer needs 24/7. MenaCalls Contact Center is equipped with the latest technologies in both hardware and software.

MenaCalls distinguishes itself as a pioneer in the region with a highly equipped contact center and a multi-lingual workforce, ensuring customers receive support in their preferred language. MenaCalls Contact Center’s multi-channel capabilities support various media, including phone, email, fax, instant messaging (chat), SMS, and voice. The company adopts the best quality assurance practices to exceed pre-set Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Customer Satisfaction (C-Sat), and Average Handle Time (AHT).

You can find MenaCalls Contact Center at its primary address: Royal Mall business building, 9th floor, Erbil, Erbil 00964, IQ. We invite the management of MenaCalls Contact Center to create a customized and exclusive company showcase and product listing on our platform to further enhance their market presence and commercial development.