MCI is a holding company for a diverse lineup of tech-enabled & data-driven business process outsourcing (BPO) companies
MCI is a leading holding company specializing in tech-enabled and data-driven business process outsourcing (BPO) solutions. Focused on driving modernization through digitalization, MCI empowers clients to achieve more with less, optimizing operational efficiency and enhancing overall performance.
With a robust portfolio of synergistic product and service offerings, MCI excels in areas such as customer contact center management, Omnichannel CX deployment, IT Services, and customer software and app development. The company's comprehensive suite of services extends to customer experience management, technical support, inside sales, and BPO-as-a-Service (BPOaaS), providing end-to-end solutions tailored to meet diverse client needs. Headquartered in Iowa City, Iowa, with additional locations including Savannah, GA 31405, US; 90 Inglis St Unit A005 Sydney, NS B1P 1W8, CA; Washington, DC, US; New York, NY, US; Denver, CO, US; Tampa, FL, US; Manila, PH; San Fernando, Pampanga, PH; Dallas, Texas 75234, US; Las Cruces, NM 88005, US; Orange Park, FL 32073, US; Wichita, KS 67209, US; Puerto Peñasco, MX 83550, MX; Monterrey, MX 64000, MX; Hermosillo, MX 83000, MX; San Pedro, Honduras, HN; Cape Town, SA 7405, ZA. Primary address: Iowa City, Iowa, US.
MCI's commitment to excellence and innovation positions it as a trusted partner for businesses seeking to thrive in today's competitive landscape. Through strategic acquisitions and organic growth, MCI continues to expand its capabilities and global reach. We invite the company’s manager to create a customized and exclusive company showcase and product listing on our platform to further highlight the unique value that MCI brings to the industry.
MCI est une société holding de premier plan spécialisée dans les solutions d'externalisation des processus d'affaires (BPO) axées sur la technologie et les données. Axée sur la modernisation par la numérisation, MCI permet à ses clients de faire plus avec moins, en optimisant l'efficacité opérationnelle et en améliorant la performance globale.
Avec un portefeuille robuste d'offres de produits et de services synergiques, MCI excelle dans des domaines tels que la gestion des centres de contact clients, le déploiement de CX omnicanal, les services informatiques et le développement de logiciels et d'applications clients. La suite complète de services de la société s'étend à la gestion de l'expérience client, au support technique, aux ventes internes et au BPO-as-a-Service (BPOaaS), fournissant des solutions de bout en bout adaptées aux divers besoins des clients. Le siège social est situé à Iowa City, Iowa, avec des emplacements supplémentaires, notamment Savannah, GA 31405, US ; 90 Inglis St Unit A005 Sydney, NS B1P 1W8, CA ; Washington, DC, US ; New York, NY, US ; Denver, CO, US ; Tampa, FL, US ; Manille, PH ; San Fernando, Pampanga, PH ; Dallas, Texas 75234, US ; Las Cruces, NM 88005, US ; Orange Park, FL 32073, US ; Wichita, KS 67209, US ; Puerto Peñasco, MX 83550, MX ; Monterrey, MX 64000, MX ; Hermosillo, MX 83000, MX ; San Pedro, Honduras, HN ; Cape Town, SA 7405, ZA. Adresse principale : Iowa City, Iowa, US.
L'engagement de MCI envers l'excellence et l'innovation en fait un partenaire de confiance pour les entreprises qui cherchent à prospérer dans le paysage concurrentiel actuel. Grâce à des acquisitions stratégiques et à une croissance organique, MCI continue d'étendre ses capacités et sa portée mondiale. Nous invitons le gestionnaire de l'entreprise à créer une vitrine d'entreprise et une liste de produits personnalisées et exclusives sur notre plateforme afin de mettre davantage en évidence la valeur unique que MCI apporte à l'industrie.
Compare MCI with 3 companies in Outsourcing-and-Offshoring-Consulting
| Comparison Field |
MCIMain Company |
ArabotView Profile |
Staff DomainView Profile |
Xtendo Group | BPOView Profile |
|---|---|---|---|---|
|
Founded Year
|
— | 2016 | 2018 | 2002 |
|
Company Size
|
— | 11-50 | 201-500 | 1,001-5,000 |
|
City
|
Iowa City, Iowa | Jeddah, Makkah | Ortigas Center, National Capital Region | Las Palmas de Gran Canaria, Canary Islands |
|
Country
|
United States | Saudi Arabia | Spain | |
|
Skills & Keywords
Comparing with main company
|
26 Total Skills
Business Process Outsourcing
Customer Experience Management
IT Services
Contact Center Solutions
Digital Transformation
Omnichannel CX
BPOaaS
Temporary Administrative & Professional Services TAPS 736
Machine Learning & AI
Customer Service
Federal Contracting
IT Services Schedule 70
Contact Center Service
Customer Contact Software
Claims Processing
Chat
RPA
Collections
Reporting & Analytics
Call Center Services
NLP
Market Research
Inside Sales
Customer Lifecycle Management
Software Integration Service
BPO
|
19 Total
19 Unique
Unique Skills:
Agentic AI
AI
AI Agent
AI Bots
Arabic
Artificial Intelligence
+13
|
65 Total
2 Common
63 Unique
Match
8%
Common Skills:
Contact Center Solutions
IT Services
Unique Skills:
Accounting
Agent Solutions
Application & Infrastructure Outsourcing
B2B
Back office
Back Office Solutions
+57
|
20 Total
20 Unique
Unique Skills:
Billing
BPO Services
Call Center
Chatbots
Contact Center
Content Management
+14
|
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