iContact BPO
Outsourcing-and-Offshoring-Consulting
Website
Company Tagline
BPO solutions provider, trusted by global organizations seeking to boost customer service and grow revenue
Industry Category
Business Keywords
Company Description
iContact BPO is a leading BPO solutions provider, dedicated to transforming global enterprises by delivering exceptional service and driving significant results. Specializing in multi-channel customer care, smart collections, customer win-back, and back-office support, iContact BPO helps businesses safeguard their brand, culture, and customer experience.
Operating from its primary address at 257 Beyers Naude Drive, Blackheath, Cresta, Johannesburg, Gauteng 2194, ZA, and with an additional location at 18 Cumberland Road, Cape Town, Western Cape 7405, ZA, iContact BPO leverages advanced technology, robust software systems, and a talented labor pool to provide flexible, scalable solutions tailored to seasonal or operational needs. iContact BPO is committed to boosting revenue, improving client retention, reducing operational costs, and speeding up business processing for its partners.
Partnering with iContact BPO ensures access to a highly skilled team and first-world infrastructure, resulting in measurably better CX quality and higher first call/contact resolution. iContact BPO continues to set industry standards and is focused on client relationship and service delivery excellence. We invite the management of iContact BPO to create a customized and exclusive company showcase and product listing on our platform to further enhance your market presence.
iContact BPO is 'n toonaangewende verskaffer van BPO-oplossings, toegewy aan die transformasie van globale ondernemings deur uitsonderlike diens te lewer en beduidende resultate te behaal. iContact BPO spesialiseer in multi-kanaal kliëntediens, slim invorderings, kliënteterugwinning en ondersteuning vir die agterkant, en help ondernemings om hul handelsmerk, kultuur en kliëntervaring te beskerm.
iContact BPO is bedrywig vanaf sy primêre adres by 257 Beyers Naude Drive, Blackheath, Cresta, Johannesburg, Gauteng 2194, ZA, en met 'n bykomende plek by 18 Cumberland Road, Kaapstad, Wes-Kaap 7405, ZA, en maak gebruik van gevorderde tegnologie, robuuste sagtewarestelsels en 'n talentvolle arbeidsmag om buigsame, skaalbare oplossings te bied wat aangepas is vir seisoenale of operasionele behoeftes. iContact BPO is daartoe verbind om inkomste te verhoog, kliëntebehoud te verbeter, bedryfskoste te verlaag en sakeverwerking vir sy vennote te bespoedig.
Deur met iContact BPO saam te werk, word toegang tot 'n hoogs bekwame span en eerste-wêreld infrastruktuur verseker, wat lei tot meetbaar beter CX-gehalte en hoër eerste oproep- / kontakoplossing. iContact BPO gaan voort om bedryfstandaarde te stel en is gefokus op kliënteverhoudinge en uitnemendheid in dienslewering. Ons nooi die bestuur van iContact BPO uit om 'n pasgemaakte en eksklusiewe maatskappyvertoning en produklys op ons platform te skep om u markteenwoordigheid verder te verbeter.
Key Personnel / Employees
Compare Companies Side by Side
Compare iContact BPO with 3 companies in Outsourcing-and-Offshoring-Consulting
| Comparison Field |
iContact BPOMain Company |
ARGOView Profile |
Staff DomainView Profile |
Callzilla - The Qual...View Profile |
|---|---|---|---|---|
|
Founded Year
|
— | 2003 | 2018 | 2005 |
|
Company Size
|
— | 1,001-5,000 | 201-500 | 1,001-5,000 |
|
City
|
Johannesburg, Gauteng | West Point, Georgia | Ortigas Center, National Capital Region | Miramar, Florida |
|
Country
|
South Africa | United States | ||
|
Skills & Keywords
Comparing with main company
|
23 Total Skills
Business Process Outsourcing
Customer Service
Contact Center Solutions
Customer Experience
Back Office Support
Client Retention
Revenue Growth
Offshoring
Inbound Customer Support
customer experience
BPO
Global Business Services
Customer Care
Client Services
Customer Support
Back-office support
Contact Center
Call Center
business processing
impact sourcing
Outsourced Consulting
client relationship
service delivery
|
18 Total
1 Common
17 Unique
Match
4%
Common Skills:
Customer Experience
Unique Skills:
AI
Back Office
Clinical & Non-Clinical
CRM
Customer Analytics
Data Entry
+11
|
61 Total
2 Common
59 Unique
Match
9%
Common Skills:
Contact Center Solutions
Customer Experience
Unique Skills:
Accounting
Agent Solutions
Application & Infrastructure Outsourcing
B2B
Back office
Back Office Solutions
+53
|
13 Total
1 Common
12 Unique
Match
4%
Common Skills:
Customer Experience
Unique Skills:
#cctr
#custserv
#Cx
Data Entry
Direct Response
Help Desk
+6
|
4
Total Companies2003
Oldest Founded2
Countries105
Unique SkillsSimilar Companies
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Alternative Company Names
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