Business Process Outsourcing Association of Kenya

The Business Process Outsourcing Association of Kenya (BPOAK) is the leading organization dedicated to promoting and supporting the growth of the outsourcing industry in Kenya. As the only umbrella body for outsourcing companies in the country, BPOAK represents a diverse membership spanning across Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), and IT Process Outsourcing (IT-PO). BPOAK strives to position Kenya as Africa's preferred BPO destination. The primary address is Mamlaka Road, Shelter-Afrique House, Nairobi, KE.

BPOAK is committed to fostering a thriving ecosystem for outsourcing businesses through advocacy, networking, and knowledge sharing. As a premium member of the Kenya Private Sector Alliance (KEPSA), BPOAK actively contributes to shaping policies and initiatives that benefit the industry. The association's focus includes enhancing customer care, knowledge process outsourcing, medical transcripting, logistics, customer experience, customer relations, contact centers, IT process outsourcing, software development, business process outsourcing, and HR.

The Business Process Outsourcing Association of Kenya plays a crucial role in connecting businesses with top-tier outsourcing providers, driving innovation, and ensuring excellence in service delivery. BPOAK is dedicated to advancing the outsourcing sector in Kenya and beyond. We invite the management team to create a customized and exclusive company showcase and product listing on our platform to further enhance your reach and impact.