Performance in People | Mystery Shopping | CX Training & Coaching | Audits | Service Standards

Performance in People is dedicated to transforming customer experiences across the UK. As the UK’s largest organically grown mystery shopping company, Performance in People (PiP) collaborates with world-class brands in the automotive, retail, hospitality, and house building sectors, delivering over 5,000 mystery shops every month. Performance in People enhances customer experience and sales performance through specialized services.

Performance in People provides a comprehensive suite of services including Mystery Shopping, Customer Service Standards Consultancy, CX Training & Coaching, Audits, and Contact Centre Support Services. With over 25 years of knowledge and expertise, Performance in People strives to deliver exceptional results that drive real changes for clients, embodying core values of being a great company to work for, getting the job done, and continuously improving.

Located at The Observatory, Westridge Business Park, Ryde, Isle of Wight PO33 1FX, GB, Performance in People revolutionizes how companies understand and engage with their customers through an award-winning BMS® methodology and a unique in-house CX Lab. Performance in People continues to set the standard in customer experience enhancement. We invite the manager of Performance in People to create a customized and exclusive company showcase and product listing on our platform.