SonataCX
Market-Research
Company Tagline
Helping retailers and brands drive #CX improvement around the world, since 1994. #customerexperience #customerjourney
Industry Category
Business Keywords
Company Description
SonataCX is a leading market research firm committed to helping retailers and brands worldwide enhance their customer experience (CX). With over 27 years of experience, SonataCX delivers end-to-end customer experience measurement programs, services, and software solutions designed to drive significant improvements across organizations.
SonataCX specializes in creating bespoke, highly complex, and ongoing measurement programs. Utilizing the KODO - AI Powered Customer Experience (CX) Platform, SonataCX helps businesses transform customer feedback into actionable insights. The primary address of SonataCX is Level 4, 99 Queensbridge Street, Southbank, Melbourne, Victoria 3006, AU, with additional locations around the globe.
With a strong emphasis on innovation and quality, SonataCX offers a comprehensive suite of services, including mystery shopping, customer feedback surveys, retail promotion audits, and social media listening. SonataCX is dedicated to helping companies achieve excellence in customer experience management and drive business growth through actionable, data-driven strategies. The management team at SonataCX looks forward to completing further information about the company in the near future.
We invite the manager of SonataCX to create a customized and exclusive company showcase and product listing on our platform to further enhance their market presence.
SonataCX est une firme d'étude de marché de premier plan qui s'engage à aider les détaillants et les marques du monde entier à améliorer leur expérience client (CX). Avec plus de 27 ans d'expérience, SonataCX propose des programmes, des services et des solutions logicielles de mesure de l'expérience client de bout en bout, conçus pour apporter des améliorations significatives aux organisations.
SonataCX est spécialisée dans la création de programmes de mesure sur mesure, très complexes et continus. Utilisant la plateforme KODO - AI Powered Customer Experience (CX), SonataCX aide les entreprises à transformer les commentaires des clients en informations exploitables. L'adresse principale de SonataCX est Level 4, 99 Queensbridge Street, Southbank, Melbourne, Victoria 3006, AU, avec d'autres sites dans le monde entier.
En mettant fortement l'accent sur l'innovation et la qualité, SonataCX offre une gamme complète de services, notamment le client mystère, les enquêtes de satisfaction client, les audits de promotion au détail et l'écoute des médias sociaux. SonataCX se consacre à aider les entreprises à atteindre l'excellence dans la gestion de l'expérience client et à stimuler la croissance de leur activité grâce à des stratégies concrètes et axées sur les données. L'équipe de direction de SonataCX se réjouit de compléter prochainement les informations sur l'entreprise.
Nous invitons le responsable de SonataCX à créer une vitrine d'entreprise et une liste de produits personnalisées et exclusives sur notre plateforme afin d'améliorer encore sa présence sur le marché.
Key Personnel / Employees
Compare Companies Side by Side
Compare SonataCX with 3 companies in Market-Research
| Comparison Field |
SonataCXMain Company |
Market Alert LimitedView Profile |
MADISON LATAMView Profile |
Mackman Research Mar...View Profile |
|---|---|---|---|---|
|
Founded Year
|
— | 1988 | 1993 | 2003 |
|
Company Size
|
— | 2-10 | 51-200 | 2-10 |
|
City
|
Melbourne, Victoria | Toronto, Ontario | Miraflores - Lima, Lima | |
|
Country
|
Australia | Canada | ||
|
Skills & Keywords
Comparing with main company
|
23 Total Skills
Market Research
Customer Experience
Mystery Shopping
Customer Feedback Surveys
Retail Audits
CX Platform
Social Media Listening
Reporting & Insight Analytics
Retail Promotion Audits
Customer experience management
Retail Compliance Audits
ISO9001 Quality Assurance
Fieldwork Operation
Social media listening
Mobile Surveys
Global Capabilities
Bespoke Programme Design
Voice of customer
CX
Competitor Benchmarking
BrAudits
Employee Engagement Surveys
Complex Programme Management
|
4 Total
1 Common
3 Unique
Match
4%
Common Skills:
Market Research
Unique Skills:
Competitive Intelligence
M&A Research Support
Market Opportunity Assessments
|
18 Total
2 Common
16 Unique
Match
9%
Common Skills:
Customer Experience
Market Research
Unique Skills:
Capacitaciones
Clima organizacional
comunicación estratégica
Comunicación Interna
Comunicación y Transformación
desarrollo de plataformas
+10
|
14 Total
1 Common
13 Unique
Match
4%
Common Skills:
Market Research
Unique Skills:
B2B Research
B2C Research
BrResearch
BrSentiment Analysis
Competitor Research
Customer Satisfaction Surveys
+7
|
4
Total Companies1988
Oldest Founded2
Countries55
Unique SkillsSimilar Companies
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