ECCA | European Customer Contact Alliance

ECCA | European Customer Contact Alliance is dedicated to fostering excellence and promoting best practices within the customer contact industry across Europe. By creating a robust networking platform, ECCA facilitates collaboration among contact center leaders and national associations, all striving to enhance customer and employee experiences for the betterment of society. ECCA | European Customer Contact Alliance is committed to advancing the standards of customer service throughout the continent.

Since 1999, the European Customer Contact & Customer Service Awards have been a flagship event, recognizing outstanding achievements in contact center and customer service operations. Winners share their insights through The Exchange, a dynamic virtual event spanning three days. ECCA also supports Association Partners by offering their members opportunities to visit Sites of Excellence—award-winning customer contact operations across Europe—and by collaborating on vital strategic initiatives. The team at ECCA | European Customer Contact Alliance is continuously working to ensure the highest level of engagement and value for its members.

ECCA | European Customer Contact Alliance is building a stronger, more connected community within the European customer contact sector. We aim to drive innovation and share knowledge that elevates the entire industry. We invite you to explore the many opportunities for collaboration and growth that ECCA provides.

To the manager of ECCA | European Customer Contact Alliance, we invite you to create a customized and exclusive company showcase and product listing on our platform, enhancing your visibility and engagement within the industry.