Company Tagline
We sell and integrate software solutions for contact centers and client servicing
Industry Category
Business Keywords
Company Description
SoftBCom is a leading provider of innovative IT services and IT consulting, specializing in customer communication and workflow automation solutions. SoftBCom excels in delivering integrated Contact Center, Service Desk, and Workforce Management (WFM) solutions, enhanced by cutting-edge AI for voice, text, and process automation. Offering both ready-to-use and tailor-made systems, SoftBCom ensures seamless API integration and flexible deployment options, including cloud and on-premise solutions.
Located at Schiffbauerdamm 19, Berlin, 10117, DE, SoftBCom is dedicated to transforming customer interactions and optimizing business processes. The company provides a comprehensive suite of services, including omnichannel support, ticketing systems, VoIP, and advanced analytics. SoftBCom empowers businesses to enhance efficiency, improve customer satisfaction, and drive growth through technology.
SoftBCom's commitment to innovation and client success makes it a trusted partner for organizations seeking to elevate their IT infrastructure and customer engagement strategies. The company continues to expand its capabilities and deliver exceptional value to its clients. We invite the manager of SoftBCom to create a customized and exclusive company showcase and product listing on our platform, further amplifying their market presence and business development opportunities.
SoftBCom est un fournisseur leader de services informatiques et de conseils en informatique innovants, spécialisé dans les solutions de communication client et d'automatisation des flux de travail. SoftBCom excelle dans la fourniture de solutions intégrées de centre de contact, de service d'assistance et de gestion des effectifs (WFM), améliorées par une IA de pointe pour la voix, le texte et l'automatisation des processus. Proposant des systèmes prêts à l'emploi et sur mesure, SoftBCom assure une intégration API transparente et des options de déploiement flexibles, y compris des solutions cloud et sur site.
Situé à Schiffbauerdamm 19, Berlin, 10117, DE, SoftBCom se consacre à transformer les interactions avec les clients et à optimiser les processus métier. L'entreprise propose une suite complète de services, comprenant le support omnicanal, les systèmes de billetterie, la VoIP et l'analyse avancée. SoftBCom permet aux entreprises d'améliorer leur efficacité, d'accroître la satisfaction de leurs clients et de stimuler leur croissance grâce à la technologie.
L'engagement de SoftBCom envers l'innovation et la réussite de ses clients en fait un partenaire de confiance pour les organisations qui cherchent à améliorer leur infrastructure informatique et leurs stratégies d'engagement client. L'entreprise continue d'étendre ses capacités et d'offrir une valeur exceptionnelle à ses clients. Nous invitons le responsable de SoftBCom à créer une vitrine d'entreprise et une liste de produits personnalisées et exclusives sur notre plateforme, amplifiant ainsi leur présence sur le marché et leurs opportunités de développement commercial.
Key Personnel / Employees
Compare Companies Side by Side
Compare SoftBCom with 3 companies in IT-Services-and-IT-Consulting
| Comparison Field |
SoftBComMain Company |
ARGOView Profile |
Ayuda Solutions Pvt....View Profile |
Altura Communication...View Profile |
|---|---|---|---|---|
|
Founded Year
|
— | 2003 | 2019 | 2001 |
|
Company Size
|
— | 1,001-5,000 | 501-1,000 | 201-500 |
|
City
|
West Point, Georgia | Ranchi, Jharkhand | Fullerton, CA | |
|
Country
|
India | United States | ||
|
Skills & Keywords
Comparing with main company
|
28 Total Skills
IT Services
IT Consulting
Contact Center Solutions
Workflow Automation
AI Solutions
Omnichannel Support
Cloud Solutions
Contact Center
Process Automation
WFM
Omnichannel
Ticketing
Categorization
VoiP
AI
Inbound
Video communication
Blended
Digital channels
IP telephony
Virtualization
WhatsApp Business
Call centres
IT infrastructure & security
ITSM
Chatbots
Outbound
Unified Desktop
|
19 Total
19 Unique
Unique Skills:
Back Office
BPO
Call Center
Clinical & Non-Clinical
CRM
Customer Analytics
+13
|
18 Total
18 Unique
Unique Skills:
Back Office & Data Entry Services
BPO
Call Centre Services
Contact Centre solutions
Credit & Collection
Customer experience
+12
|
35 Total
35 Unique
Unique Skills:
Ascom
Avaya
Avaya One
Avaya Support & Maintenance
Call Center
CCaaS
+29
|
4
Total Companies2001
Oldest Founded2
Countries96
Unique SkillsSimilar Companies
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Alternative Company Names
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