PCCI GROUP

PCCI Group stands as a leading provider of outsourced Customer Experience and Operations solutions, particularly in emerging markets. With a commitment to delivering consistent and branded customer engagement, PCCI Group has rapidly become a key player in the industry. The company offers tailored, value-added solutions to optimize customer experience management. These capabilities span BPO contact centers, point-of-service management, face-to-face interactions, self-service options, and leveraging big data insights.

Operating across 20 global locations, PCCI Group delivers services primarily in English and French, supporting over 10 languages to cater to a diverse clientele. The company proudly serves multiple Fortune 500 companies, including prominent European and African leaders in telecommunications, media, BFSI, energy, retail, and tourism. PCCI Group maintains a strong presence with key offices located at Stèle Mermoz Dakar, Dakar, BP 1956, SN, and 27 Rue Nicolo, Paris, 75016, FR. The primary address is in Dakar, SN.

PCCI Group is dedicated to continued growth and innovation in the consumer services sector. PCCI Group is a reliable partner for businesses seeking comprehensive customer experience solutions. We invite the management team at PCCI Group to create a customized and exclusive company showcase and product listing on our platform to further enhance their market presence.