BPA Quality - Contact Center Quality Solutions
Business-Consulting-and-Services
Website
Company Tagline
Developing CX Quality is in our DNA
Industry Category
Business Keywords
Company Description
BPA Quality - Contact Center Quality Solutions is dedicated to developing exceptional customer experiences through its comprehensive suite of services. With over three decades of experience, BPA Quality empowers contact centers to achieve unparalleled customer engagement and satisfaction. BPA Quality's expertise spans quality monitoring, CX, QA, training, data, and behavior analytics, ensuring that every customer interaction is a positive reflection of your brand.
Located in Long Island, New York, and Maitland, FL, BPA Quality delivers invaluable business insights through detailed interaction analysis across various channels, including phone, email, SMS, chat, and social media. The company's approach integrates psychometrics and the human element to provide best-in-class customer service in over 45 languages. BPA Quality’s commitment to excellence drives continuous improvement and enhanced performance for customer-facing teams.
BPA Quality - Contact Center Quality Solutions offers specialized solutions such as Contact Center Quality Monitoring Outsourcing, Agent & Leader Training & Coaching, and Speech Analytics Driven Quality. The company’s proactive business intelligence capabilities ensure that clients stay ahead of the curve. BPA Quality is PCI CERTIFIED, SSAE TYPE II CERTIFIED, HIPAA CERTIFIED, and ISO 9001 Registered, guaranteeing the highest standards of quality and compliance. We invite the manager of BPA Quality - Contact Center Quality Solutions to create a customized and exclusive company showcase and product listing on our platform to further amplify their market presence.
Key Personnel / Employees
Compare Companies Side by Side
Compare BPA Quality - Contact Center Quality Solutions with 3 companies in Business-Consulting-and-Services
| Comparison Field |
BPA Quality - Contact Cen...Main Company |
qpeopleView Profile |
ProArchView Profile |
Call Center PowerView Profile |
|---|---|---|---|---|
|
Founded Year
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— | 2017 | 2006 | 2015 |
|
Company Size
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— | 2-10 | 201-500 | 11-50 |
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City
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Long Island, New York | Atlanta, Georgia | Leesburg, Virginia | |
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Country
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United States | United States | ||
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Skills & Keywords
Comparing with main company
|
38 Total Skills
Contact Center Quality Monitoring
Customer Experience
Quality Assurance
Speech Analytics
Agent Training
Business Intelligence
Customer Engagement
Employee Engagement
Call Center Analysis
Psychometrics
Contact Center QA Software
Call Center Reporting
Mystery Shopping
Call center coaching
Benchmarking
Consulting
Training
Quality Form Development
Vulnerability Training
Quality Monitoring
call center quality monitoring
AI
Remote Call Monitoring
Email
Chat
Social Monitoring
Managed QA Services
Manager Training
Agent Rentention
Agent performance
KPI
Call Analysis
call center compliance
Customer Behavior Analysis
CSAT
AQM
Omni-channel Customer Experience
QA Forms
|
21 Total
21 Unique
Unique Skills:
Assessment
Assessment Centres
Coaching
Competency Frameworks
Development
Emotional Intelligence
+15
|
21 Total
21 Unique
Unique Skills:
AI Security
Application Development
Azure
Cloud
Cybersecurity
Data Analytics
+15
|
37 Total
37 Unique
Unique Skills:
ACD
Amazon Connect
Attrition Reduction
Back Office
BPO Sourcing
Business Process Outsourcing (BPO)
+31
|
4
Total Companies2006
Oldest Founded1
Countries117
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Alternative Company Names
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